Help

How can we help?

Quick answers about using the RITUAL library, watching classes, your account, and your membership.

Library

Using the Library

How do I find a class?

You can browse all available classes directly in the library, or use Create your RITUAL — a short guided builder that matches you with a class based on your available time, how you are feeling, and what you want to focus on today.

What is Create your RITUAL?

Create your RITUAL is a short session builder inside the library. It asks you a few simple questions — your time, your mood, and your focus — and then shows classes that match your answers. You can skip it at any time and browse the full library instead.

What types of classes are available?

The library includes yoga flows, Pilates, guided meditation, breathwork, sound healing, and sleep rituals. Classes are available at beginner, intermediate, and advanced levels. New content is added regularly.

Can I save classes to come back to?

Yes. Use the favourite button on any class card to save it. Your favourites are tied to your account, so they will be there whenever you log back in.

Do I need any equipment?

Most classes only require a yoga mat. Some may benefit from props like blocks or a strap, but these are optional. If a class has specific requirements they will be noted in the class description.

Playback

Watching Classes

What devices can I use?

The library works on phones, tablets, laptops, and desktop computers. You can also cast to a TV from most mobile devices or browsers using the cast or screen mirror feature built into your device.

How do I open a class?

Select any class card in the library to open the video player. The video plays in an overlay on the same page, so you can return to the library without losing your place.

A video will not play — what should I do?

Try refreshing the page and opening the class again. If the issue continues, check your internet connection and make sure your browser is up to date. Videos are hosted via Vimeo, so a temporary Vimeo issue can occasionally affect playback.

Can I watch classes offline?

Offline viewing is not currently supported. You need an internet connection to stream classes from the library.

Account

Account & Access

I cannot access the library after subscribing

Make sure you completed the account creation step during checkout and are logging in with the same email address you used to subscribe. If you are unsure, try the Getting Started guide which walks through the full setup process.

I forgot my password

Go to the Log In page and use the password reset option. A reset link will be sent to your email address.

My favourites have disappeared

Your favourites are saved to your account, so make sure you are logged in. If you are logged in and they are still missing, please get in touch and we can look into it.

How do I update my email or password?

Account details can be updated from your account page.

Membership

Membership

What does membership include?

Members get unlimited access to the full RITUAL library — yoga, Pilates, sound healing, sleep rituals, guided meditation, and breathwork. New classes are added regularly. You can watch on any device and stream as much as you like.

How much does it cost?

Membership is £9.99 per month or £99.00 per year. The annual plan is equivalent to two months free.

Can I cancel?

Yes. You can cancel your membership at any time from your account page. There are no contracts or cancellation fees. You will keep access until the end of your current billing period.

I have a different question

We are happy to help. Visit the Contact page and send us a message. We aim to reply within one to two business days.