Help Centre
How can we help?
Answers to common questions. If you still need help, send us a message.
Getting started
New to RITUAL.
How do I begin?
Create your free membership, then add a subscription when you’re ready — it unlocks the library from your dashboard. Subscription billing starts right away, with a 7-day money-back guarantee.
What do I need for class?
A mat and a quiet space. Some restorative classes suggest a bolster and blanket — anything you need is mentioned at the start of the class.
Which devices can I use?
RITUAL works on desktop, tablet, and mobile. Your progress and saved classes stay with your account.
Membership & billing
Plans and payment.
Is there a free trial?
Instead of a trial, a free membership gets you one full class, free. Subscriptions bill from day one and carry a 7-day money-back guarantee — not for you? Full refund, no questions.
Can I cancel anytime?
Yes. Cancel anytime from the Profile tab of your dashboard. Your access continues until the end of the paid period.
Do you offer refunds?
If you've been charged and something isn't right, contact us within 7 days of the payment and we'll put it right — including a refund where appropriate.
How do I use a discount code?
Apply your code at checkout and it adjusts your payment automatically.
Can I switch between monthly and annual?
Yes — open Manage billing from the Profile tab of your dashboard to change your plan. The new rate applies at your next renewal.
In-studio classes
Booking a class.
How do I book a class?
Browse the schedule on the Book a class page, pick a session, and pay by card or with a class credit. You'll get a confirmation email with a calendar invite.
Can I cancel a booking?
Yes. With an account, from the Bookings tab of your dashboard; booking as a guest, use the link in your confirmation email. Cancel within 24 hours of booking for a full refund. After that, cancelling up to 48 hours before the class converts your payment to a class credit — credit lives on an account, so guests should get in touch and we will sort it. Inside 48 hours of the class, bookings are final — contact us if something has come up.
What if a class is full?
Join the waitlist from the class listing and we'll email you if a spot opens up.